Hayes works with clients to identify and implement strategies that overcome barriers to change. The Hayes process differs from other change methodologies because it addresses organizational change from a people prospective. Using a process called Change Acceleration, experienced consultants work with leadership to survey the organization for change readiness, employee concerns, and cultural implications. After analyzing the data, Critical Success Factors are determined and actions/interventions to address these factors are identified. Some interventions include:

• New skill training
• Individual Coaching
• Town Hall meetings
• Web-based interactive feedback
• New organizational structure
• Performance Management Process updates
• New workflows/processes
  

Hayes research shows that major benefits are lost by not managing changes during enterprise technology implementation.