One example of Hayes involvement with technology assimilation processes is a recent implementation of a worldwide enterprise system. Using the Hayes methodologies a major worldwide document management system was implemented for a multi-national pharmaceutical firm. Lessons learned from the implementation included:

  • The importance of a detailed vision and plan for use of the technology
  • Early management adoption
  • Just-in-time training
  • Highly visible promotion
  • Work group specific processes
  • Internal implementation organization
  • Strong work group champions