One example of Hayes involvement with technology assimilation processes is a recent implementation of a worldwide enterprise system. Using the Hayes methodologies a major worldwide document management system was implemented for a multi-national pharmaceutical firm. Lessons learned from the implementation included:

• The importance of a detailed vision and plan for use of the technology
• Early management adoption
• Just-in-time training
• Highly visible promotion
• Work group specific processes
• Internal implementation organization
• Strong work group champions