Our group consists of varied experiences and backgrounds that enable us to serve many of the real-world needs your organization may be facing. Read more below about each associate, and feel free to e-mail them directly if you have any questions.

 

Merwyn A . Hayes, Ph. D.
CEO and President-
Winston-Salem, NC

Merwyn is CEO and President of The Hayes Group International, Inc., a highly successful consulting firm focusing on people issues within organizations. The company was established by Merwyn in 1976 and has served over 1200 organizations.

Merwyn has personally worked with over 500 organizations. His writings and consulting focus on helping people individually and as teams. Much of his work centers on leadership development, team development, board and group facilitation, merger assessment and executive coaching. As a coach he has worked with executives from a cross section of industries and cultures: athletic coaches (pro & college); corporate chairmen and presidents; general managers/managing directors; leaders for medical and legal organizations; and unit leaders of all kinds.

Organizations in which Merwyn has recently worked include: ABB, Federation of State Medical Boards, Albany Medical Center, Augusta Newsprint, Benteler Automotive, Monsanto, University of New Mexico Medical School, GKN Automotive, Westinghouse, General Electric, Harvard University, R.J. Reynolds, Liberty Corporation, Yazaki, Cox Media, Duke Power Company, Delta plc, Bank of America, Wake Forest University Medical School, Siemens, University of Utah Medical School, Wachovia, International Paper and Curtiss Wright.

Prior to forming The Hayes Group, Merwyn taught at the University of Illinois, the University of Georgia, and Wake Forest University. At Wake Forest he was the Associate Dean of the Babcock Graduate School of Management, responsible for the Executive MBA and the Center for Management Development.

Merwyn was educated at Macalester College (B.A.); the University of Oregon (M.A.), the University of Illinois (Ph.D.); and Stanford University (post doctorate). All of his degrees are in communication. As a writer he is best known for his book on motivation: THE BELIEF SYSTEM: The Secret to Motivation and Improved Performance (co-authored with Thad Green), and his most recent book: GIVE TO GET LEADERSHIP: The Secret of the Hidden Paycheck (co-authored with Richard Huseman).

Marge Z. Hayes
Senior Partner -
Winston-Salem, NC

Marge is a Senior Partner of The Hayes Group International, Inc. In this position she leads initiatives to improve leadership and organizational effectiveness. Examples of her recent consulting work include design and implementation of performance management systems; planning and team development for groups of executive leaders; change management; and management coaching.

Marge has been a part of The Hayes Group since 1995. Her work for Hayes has spanned a broad spectrum of companies, both large and small, international and domestic. Some companies with whom she has recently worked include: ABB, Augusta Newsprint, Delta, plc (London), GE Power Systems, GKN Driveline, International Paper, Liberty Broadcasting, The Education Center, The South Financial Group, University of Utah Medical Center, Wake Forest University Medical Center, Westinghouse and Yazaki.

Prior to joining Hayes, Marge held various positions in leadership, Human Resources and management and employee development for the Westinghouse Corporation. Her positions included hands-on experience at manufacturing sites, business unit sites, and at the corporate level. Much of her work in these positions included the delivery of organizational needs assessments, competency-based performance management systems, and the facilitation of strategic goal setting. She was also responsible for the leadership of highly successful employee participation programs.

Marge has a Bachelor of Arts from Chatham College and a Master of Science from LaRoche College, Pittsburgh, Pennsylvania.

Associates

Michael Amos
Director, European Operations
- London

Mike is the Director, European Operations for The Hayes Group International. He works with the Hayes Group in a combination of business development and organizational consulting activities throughout Europe.

Prior to joining Hayes, Mike held various positions for Delta plc. Before joining Delta, he spent 20 years with Duracell International Inc where he was Vice President – HR for Europe and a member of the Top Management Team. His HR expertise included a broad spectrum of HR functions, with an emphasis on organizational development, performance management processes, and leadership coaching.

Mike has a BA with honors in Economics from Liverpool, FIPD and is an Accredited Executive Coach with the School of Coaching at The Industrial Society.

Walker Armstrong
Winston-Salem, NC

Walker is a Senior Consultant with The Hayes Group. For over twenty years, Walker has helped For-Profit and Non-Profit organizations “develop great leaders, one person at a time.” Prior to joining Hayes Walker stated his own consulting firm called Integrated Leadership Solutions, LLC. Over a three year period of time he worked with several clients creating leadership assessments, conducting executive coaching sessions and facilitating leadership training workshops. His client list included such companies as Chick-fil-a, BellSouth, Wake Forest University Baptist Medical Center, BB&T, Southern Company, Regions Bank and Forsyth County Hospice.

Before he started ILS, he served for five years as a consultant and manager at Branch Banking and Trust in their corporate university. During his career at BB&T Walker received several awards in the areas of client service and organizational development. In 2003 he was part of a team that was recognized by Training Magazine as the 48th best out of over 800 companies in America that provided their own training. In 2001 he was awarded the Chairman’s Innovation Award for creating a 360° Multi-Rater Assessment based on the 10 values of that Fortune 200 bank. And in 2000 a class he co-authored with his manager was featured at an international symposium on how to teach Emotional Intelligence in a corporate setting.

Walker’s earliest career included starting churches, coaching pastors and speaking at various types of ministry conferences. Even today, leaders within his own denomination seek his counsel on how to help churches grow to be healthy, productive organizations. He has been married to his wife Cindy for twenty-four years, and has a eighteen-year-old daughter named Emily and two dogs named Ponder and Bailey. He lives in Winston-Salem, North Carolina.

Angela Arrington
Pittsburgh, PA

Angela is a Consulting Associate with The Hayes Group International. She concentrates on the areas of business development, strategic planning, organizational development and facilitation. Angela has over seventeen years of experience in business development and marketing, business strategy and supplier development. She works with leadership teams to develop long-term business goals, strategies, action plans and performance measurements. She has also provided on-going support and assistance in strategy deployment and leads periodic strategy review sessions.

Prior to joining The Hayes Group, Angela worked for twelve years in the Electro-Mechanical Division of Westinghouse Electric Corporation, where she led Strategic Thinking sessions for all major business areas and was responsible for marketing communications. She began her career at Westinghouse in Purchasing. Angela holds a Bachelors of Science in Industrial Engineering from the University of Tennessee and a Masters of Science in Industrial Administration from Carnegie Mellon University.

Randall Baker, P.E.
Principal Consultant - Philadelphia, PA

Randall is a Principal Consultant with The Hayes Group International. Prior to becoming a management consultant, he accumulated twenty years experience in general management, business development, project management, design, product development, manufacturing, field service, and construction in the energy and utility industry with ABB and Westinghouse. Most recently he was Vice President and Division General Manager with ABB Power T&D Co., High Voltage and Power Systems Divisions. While at ABB he managed a number of businesses, several of which he transformed from loss positions to profitability.
Since joining Hayes, Randall applies his leadership skills in both an organizational/management consulting and training capacity. He leads the Hayes merger and acquisition activities and directs client projects that call on his experience in instituting functional excellence in a multi-cultural environment.

Randall has a B.S. in Electrical Engineering from Texas A&M University and has attended executive development programs at both Wharton Executive School of Management and Duke University Fuqua School of Business.

Pat Barrett
Clifton, VA

Prior to joining The Hayes Group as a Senior Consultant, Pat spent forty-two years at various levels of management across a number of industries.

The first twenty-eight years of his career, he served in the US Army as an Armor Officer and a Pilot. Pat started his Army career as a Lieutenant and when he completed his service he had reached the rank of General Officer. His tours of duty included three years of combat. He served in positions at, the unit level in the US, Europe, and Asia, and at the National Level he served as a General Officer at the Pentagon in Washington DC.

The past 14 years, Pat has worked in the commercial business arena in the Telecom, Automotive, Financial, Drug Research, and Computer Services Industry. Pat was President of Quintiles Americas in the Drug Research Industry where he had responsibility for all activities for North America, Canada, Mexico, and South America. He held the position of Vice President of Information Technology for Knology, a broadband company offering phone, cable, and internet services to seven states in the southeastern US. Pat was Account Manager and had operational responsibility for several different accounts in the US and England in the Computer Services industry for Perot Systems. Pat has also been the Vice President for Human Resources for two companies.

Pat received his BA from Auburn University and has done study at the Graduate level in Business Administration.

Benjamin Beck
Director, Sales and Marketing

Benjamin is Director of Sales and Marketing for The Hayes Group International, Inc.  He served as a summer intern at the Hayes Group prior to his being a full time employee.  As an intern he worked on special marketing projects.  As a University student he worked on various marketing projects with the Monterey and Salinas Chamber of Commerce in California. Benjamin is an outstanding communicator and highly skilled in planning and logistics. 

Benjamin has a Bachelor of Science in Business Administration, from California State University, Monterey Bay. He spent one full year at Bradford University in the UK during his college career, gaining valuable international experience.

 

Bo Carrington
San Antonio, TX

Bo is a Senior Consultant for the Hayes Group International, Inc. Bo brings over 17 years of varied leadership experience to his clients. He has special skills in helping organizations bring out the best in themselves and their leaders.

Bo is a professional facilitator and trainer with particular expertise in leadership development and coaching.

His intuitive approach to coaching has assisted numerous leaders to grow through existing career barriers and has assisted a number of high potential leaders grow to assume new and expanded roles. His experience with facilitating change and growth with both formal and informal teams can be measured with his client’s successes.

As a consultant his ability to view business processes in a holistic manner has enabled him to be successful in implementing management and organizational changes that were tied to significant targeted improvements in corporate as well as individual performance.

Bo brings with him leadership experience from numerous business sectors that include investment & insurance, transportation/logistics, retail and manufacturing. He graduated from Hardin-Simmons University with a B.B.A. degree in Accounting. He also has an MBA with an emphasis in International Business and Human Resource Development from Hardin-Simmons. Bo has served as an Adjunct Professor with the University of Texas at San Antonio.

Michael D. Comer, D.M.
Consulting Partner - Winston-Salem, NC

Mike is Consulting Partner for The Hayes Group International, Inc. His concentration is in the areas of organizational development, leadership development, and training development and delivery. Mike has a wealth of consulting experience, including 6 years at Andersen Consulting (Accenture) in Washington, D. C. as a change management leader, and 10 years as an independent consulting at Ameritech, Digital Equipment Corporation, KPMG Peat Marwick, and Pharmacia Corporation. Mike joined the Hayes Group in 2000. Mike's clients include Federal Express, International Paper, Department of Defense, ABB, Promus Companies (Embassy Suites, Hampton Inns), Westinghouse, Quintiles, UnitedHealthcare, and Burger King Corporation.

Mike holds a MBA in Management/Finance from James Madison University a Doctor of Management (D.M.) degree in Organizational Leadership from the University of Phoenix.

Rich Conners
Apex
, NC

Rich is the Founder and Managing Principal of Primarity Resources, and is an affiliate of Meridian Resources and The Hayes Group International. His career experiences include a healthy mix of consulting, entrepreneurial, and corporate executive achievements, enabling him to bring a well-rounded business perspective to every assignment.

Prior to becoming an entrepreneur, Rich spent 21 years as a Human Resources executive with companies like Bell & Howell, GKN Automotive, Inc, VDO-Yazaki Corporation, ABEX Friction Products Group and Bundy Corporation.

His experience includes successful change and performance management in a remarkably wide range of circumstances including rapid growth, acquisition, divestiture, start-up, relocation, downsizing, re-organization and re-engineering. He has worked with businesses in Canada , Mexico , India , Japan and much of Western Europe .

Rich has served as an advisor and leader in the areas of: New Business Start Up; Recruiting, Assessing, & Retaining Staff; Motivation, Performance, Teamwork & Coaching; Reward Systems; Organizational Planning & Development; Union Avoidance/Labor Relations; International Business; and Outplacement.

Rich holds a Bachelor of Science degree from Wayne State University , and has completed numerous executive development programs in both the United States and Europe. Rich lives and works in the Raleigh, North Carolina area.

Kathy Cook
Winston-Salem, NC

Kathy joined The Hayes Group as an affiliate in 1995. She has worked as a consultant and trainer to a broad range of organizations; from small to large and from public to the private sector. Her areas of expertise include coaching, presentations, and influencing training.

Prior to becoming a member of the Hayes organization, Kathy worked for R.J. Reynolds Tobacco Company. During her tenure at Reynolds, Kathy worked in Packaging Design, she moved into Manufacturing, then into Marketing where she spent nine years in marketing management and specialized training.

Kathy was educated at Appalachian State University where she received her Bachelor of Science in Mathematics and a Masters in Business Administration with a concentration in Marketing.

John M. Cooper, Ed.D.
Cambridge, MA

John has been an affiliate of The Hayes Group for the past five years (was also a Hayes Group affiliate from 1985 to 1987). In this position, he has been the leader of organizational development projects and surveys, and has done extensive coaching and training. Prior to joining Hayes, John had 20 years experience in higher education including Assistant Dean for Finance for the Faculty of Arts and Sciences at Harvard University. From 1994 until 1996, John served as Chief Financial Officer and faculty member of the Institute of Health Professions at Massachusetts General Hospital. John is currently on the faculty of Wentworth Institute of Technology, a senior associate at the University of Massachusetts and an adjunct faculty member at Emmanuel College.

John W. Daley
Oakville, CT

John W. Daley is a Senior Consultant with the Hayes Group International. John is an accomplished consultant in the areas of strategic planning, organizational restructuring, workforce integration, executive staffing, employee development, and regulatory compliance. John works with Hayes out of Oakville, CT.

Before joining Hayes John was the Director of Human Resources for the Defense Business Unit of the Washington Group International, Inc. He managed and directed a geographically dispersed functional organization, comprised of over 30 human resource professionals, providing direct on-site management and employee support at government owned facilities worldwide.

John has extensive experience managing the staffing, deployment, and personnel support activities for a wide variety of international projects in locations ranging from the Marshall Islands to Greenland. He has spent over five years in the Middle East on assignments in Saudi Arabia, Jordan, and Egypt. His most recent International activities were focused on providing human resources oversight for defense operations in the Former Soviet Union and the expansion into Japan and other foreign markets.

John began his career as a quality control specialist for Raytheon Company, transferring to human resources as a personnel administrator in 1977 with an assignment in Saudi Arabia. He spent 42 years of his life supporting the global defense market in the military (US Navy) and with the industrial sector (Raytheon & Washington Group International).

John has a BS in Business Management and is a graduate of Raytheon’s Middle Management and Advance Management Programs. He and his wife, Eileen, are native to the New England area and have two grown daughters and one grand daughter.

Manuel Flores
El Paso, TX

Manuel serves as a Senior Training and Development Consultant with The Hayes Group International in Mexico and other Hispanic environments.

He has more than 20 years of experience in Training, Organizational Development, Human Resources, and has worked as Training and Development Manager and Personnel Manager for the maquiladora and national industries in México.

Recently Manuel worked as a Corporate Training Manager for “Grupo Zeta”, a leader company in Mexico and Central America in the distribution of “L.P. Gas”. During his career in Zeta Gas he promoted and developed programs for executive and management development, sales training certification, human integration and development, and change management.

In the maquiladora industry he has senior level experience in training and human resources, working with companies such as Philips, “Auto partes y Arneses de México” (Yazaki Corporation), Valmont electric, in which he implemented programs for functional training, formation of internal instructors, 5S training as well as an instructor in topics such as Leadership, Work Groups, Organizational Change, and Human Development

Manuel has been member and president of the AMECAP (Asociación Mexicana de Capacitacion) and has worked with different training organizations in Cd Juárez and México.

He graduated from the National Polytechnic Institute (Instituto Politécnico Nacional) with a degree in administration. He has a certification in Organizational Development given by the Valle de México University (Universidad del Valle de México).

 

Linda P. Flynn Ph. D.
Atlanta, GA

Linda has over 25 years of change management, organizational development and technology implementation experience in transportation, information technology and hospitality organizations. She has served as a Human Resource Director in two global organizations and has assisted over twenty companies in developing and executing people-related changes (related to technology implementation) over the past seven years in her role as Program Director at two Enterprise Resource Planning and Management software organizations.

Leveraging her education and experience, in recent years Linda has specialized in working with her clients to evaluate the strategic alignment of their HR organizations, implementing organizational change and determine the optimal use of enabling technologies.

In addition to her project and functional experience, she holds both a Master’s degree and a Ph.D. in Human Resources, has taught a variety of management courses at both the undergraduate and graduate levels, and is the recipient of two Graduate Teaching Excellence awards. Supported by a Hewitt Foundation grant, Linda conducted research on the use of mediation skills by managers, and consulted in both the public and private sectors on a variety of issues including performance management, compensation, executive development, and competency modeling.

Thad B. Green, Ph.D.
Senior Partner - Atlanta

Thad is a Senior Partner with The Hayes Group International, Inc. He is a widely recognized expert on motivation and performance. His consulting focuses on increasing performance in large organizational units and he specializes in improving performance in turnaround situations, and maintaining performance during periods of widespread change. He is particularly experienced in working with sales organizations. Much or his work also involves leading the development of large-scale training programs, creating high-performance environments in start-up organizations and providing executive coaching. Some companies with whom Thad has recently worked include: AT&T, Metropolitan Life, Outboard Marine, US Government, Delta Air Lines and Lucent Technologies.

Thad received a B.S. in statistics and M.A. in management fro the University of Florida, and a PhD. In management for the University of Georgia. Prior to becoming a consultant he taught at the University of Georgia, Auburn University, Mississippi State University and Emory University.

Ramon Gutierrez
El Paso, TX

Ramon is a Consulting Associate with The Hayes Group, where he concentrates on Lean Manufacturing – consulting and training. Ramon previously served as Corporate Engineering Manager for Farah Manufacturing Company a garment manufacturer that at its height employed almost 10,000 employees; as Director of Engineering for the world’s largest custom boot manufacturer, Tony Lama Company; and as Production Engineering Manager and later as Lean Manufacturing Change Agent for ELCOM Inc. a division of Yazaki Corp. He studied lean manufacturing in Japan and later in the US, under one of the more distinguished “lean” gurus in the world. Ramon has conducted lean training in the US and Mexico using his bilingual ability (English / Spanish) to ensure the message is properly conveyed and understood.

Ray’s rise to senior management positions was earned in the trenches. Staring as a shop floor time study analyst, he proved his ability to see the whole picture and continually made improvement to manufacturing processes that brought about better quality, faster production, and higher profits margins. Honed by 30 plus years of engineering and management experience, Ray brings a strong practical approach to defining and delivering results.

Jane Handly
Dallas, TX

Jane Handly is a Senior Consultant with the Hayes Division of Propensity | Hayes International. She is recognized internationally as a Customer Service Specialist, having spoken to audiences around the world on this subject as well as having trained and consulted with hundreds of organizations in implementing world class customer service.

Jane has researched, studied and logged the performance of the best and the worst in service quality. Currently, she provides companies with the ability to get and keep their customers through achieving their goals using her customized, personalized presentations. Her clients include American Airlines, Marsh McClendon, Wachovia, Verizon, Southwest Airlines, Bristol Myers Squibb and Neiman Marcus.

She is the author of two books: “Getting Unstuck” and “Why Women Worry”, and has appeared as a guest on over 200 radio and television programs. Her work has been the subject of articles in Business Week, Ladies Home Journal, McCall’s, USA Today and Money Magazine.

Since 1982, Jane Handly has been a professional speaker, author and consultant. She earned her CSP (Certified Speaking Professional) from the National Speakers Association and was inducted into the Speakers Hall of Fame. She is a graduate of Wake Forest University with a Masters Degree in Communication.

Jane resides in Dallas , TX with her husband Bob, a noted author on Stress Management.

Ellie Hild
Director, Finance & Administration - Winston-Salem, NC

Ellie has worked with The Hayes Group for over 15 years. She is responsible for financial management including accounts receivable, accounts payable, payroll, purchasing, financial planning and reporting. Her administrative responsibilities include employee benefits plans, personnel functions, and general office operations.

Ellie has a Bachelor of Science in Business & Economics, from The University of North Carolina at Greensboro, North Carolina. Prior to joining The Hayes Group, Ellie has worked for the City of Lynchburg, Virginia administering federal grants for jobs programs, public safety grants, and HUD grants. She has also helped in development of other public service programs and has taught business classes at Forsyth Community College.

Kent Keith
Westfield, IN

Kent Keith is the Chief Executive Officer of the Greenleaf Center for Servant-Leadership in Indiana and a Senior Affiliate of the Hayes Division of Propensity|Hayes International. He is one of the leaders in the LEADERSHIP EDGE WORKSHOP. He has been an attorney, a state government official, a high tech park developer, a university president, a YMCA executive, and a full-time speaker and author.

Dr. Keith earned a B.A. in Government from Harvard University, an M.A. in Philosophy and Politics from Oxford University, a Certificate in Japanese from Waseda University, a J.D. from the University of Hawaii, and an Ed. D. from the University of Southern California. He is a Rhodes Scholar.

Dr. Keith is known nationally and internationally as the author of the Paradoxical Commandments, which he first published in 1968 in a booklet for student leaders. During the past five years he has published three books about the commandments, including Anyway: The Paradoxical Commandments, which became a national bestseller and was translated into 16 languages. Over the years, Dr. Keith has given more than 900 conference papers, presentations, and seminars. He has been featured on the front page of The New York Times and in People magazine, The Washington Post, The San Francisco Chronicle, and Family Circle. He has appeared on dozens of TV shows and more than 90 radio programs in the United States, the United Kingdom, and Australia.

Kristina K. Larsson
Consultant, Global Executive Search - Charlotte, NC

Kristina, a native of Sweden, is an executive search consultant with the Hayes Group International's Global Executive Search Practice in Charlotte, NC. In this role she is responsible for conducting client search assignments for top-level executive and specialist positions in the global marketplace. Kristina brings a successful track record as an executive search consultant which, coupled with her cross cultural experience, language skills and her focused, client driven relationships, will continue to add value to the firms' clients.

Prior to joining the Hayes Group, Kristina served four years as the Research Manager/ Consultant for Carnegie Worldwide, Inc., responsible for the firms' market and Internet driven research. She was involved in strategically formulating the networking process based on an understanding of the clients' culture, market position, competition, business strategy and the role and function of the position in question. Kristina's research and recruitment activities have included high tech, telecommunications, semiconductor, pharmaceutical, biotechnology and manufacturing industries as well as professional services businesses.

Dan Lenzi
Detroit, MI

Dan joined The Hayes Group as an affiliate in 1988. Prior to joining Hayes, Dan had 25 years experience directing marketing, sales, sales management, and training groups in major computer and robotics firms. He has held positions with GMFanuc Robotics, Digital Equipment, and Unisys. He is highly skilled in all areas of management training, especially in motivation and coaching. As Director of Training and Documentation at GMFanuc Robotics, Dan gained valuable experience in managing change. Major accomplishments included improving intra departmental relationships, while establishing a culture of "total customer focus" and the training over 3000 customers within budget and at a profit. Dan has a BS in Mathematics Education from Ferris State College and an MA in Administration from Western Michigan University.

Bruce Longshore
Atlanta, GA

Bruce’s professional career includes 20+ years of managerial, consulting, and operations experience in technology, professional services and manufacturing industries. Most recently as one of three senior officers of a high-end energy technology consulting firm, Bruce directed human resources and business processes.

Bruce’s expertise stems from his experience in strategic infrastructure design and organization development for both large multi-site corporations and small high-growth companies. His areas of experience include business process development, leadership development, change management and organization development. In addition, he has led and performed Merger and Acquisitions tasks in the due diligence, transition, and integration phases.

During his career Bruce has held positions and consulted in numerous industry sectors. Bruce holds an MBA from Georgia College & State University and a Bachelor of Science in Business Administration Management from the University of South Carolina.

Bob Mobley
Charlotte, NC

Bob is a Consulting Associate with The Hayes Group, where he concentrates on organizational development, training needs assessment, productivity improvement and communications. Bob has over 25 years experience consulting and training. An experienced facilitator, he has lead seminars and workshops in a wide variety of national and international businesses and industries including financial services, retailing and manufacturing.

Prior to becoming a Hayes Associate, Bob was vice president of HR development for Belk Stores Services where he had responsibility for all levels of training, management and executive development, internal/external communications, customer service and productivity improvement.

Bob holds a BA in economics and business administration from Wofford College and a Masters in Business Administration from Wake Forest University. He is also certified as a consultant to use the Five Factor Model Of Personality (NEO-PI-R).

Yolanda Sanchez Penley
Denver, CO

Yolanda S. Penley is a Senior Organizational Consultant with The Hayes Group International. In this role she works with organizations in both an assessment and organizational design role.

Yolanda is the former Associate Dean of Instruction, Career and Technical Education at Mesa Community College in Mesa, Arizona. She has been a faculty member of Business and Computer Information Systems Departments at Mesa Community College and Chandler-Gilbert Community College and served as the Business Department Chair at both colleges.

Yolanda earned her Ph.D. in Educational Leadership and Policy Studies from Arizona State University. She also earned a Master of Business Administration degree as well as the Master of Arts in Higher Education from the University of Texas at San Antonio. Her undergraduate degree in Business Administration is from the University of Texas at Austin.

Yolanda has served on numerous campus and Maricopa Community College District committees and chaired the North Central Accreditation Self-Study for Chandler-Gilbert. Before joining Maricopa, she was a business faculty member at San Antonio College and Laredo Junior College. At the University of Texas at San Antonio (UTSA) she served as the Coordinator for Management Training Programs for the Division of Continuing Education and also as a Faculty Research Associate in the Center for Studies in Business, Economics and Human Resources. She co-authored a textbook, Human Resources Simulations Using Lotus 1-2-3, and wrote two chapters “Florida: Protecting Access and Anticipating Growth” and “New York: Politics and the Funding of Higher Education” in the book edited by Patrick M. Callan and Joni E. Finney, Shaping the Future: Higher Education Finance in 1990s. Prior to her career in education she was employed in the human resources department of a large metropolitan medical center.

Since moving to Fort Collins, Yolanda has besides working with The Hayes Group International, been a guest lecturer for various university and civic groups. She serves as the chair of the scholarship committee of the Colorado State University Women’s Association, the Scholarship Selection Committee of the Griffin Foundation and the scholarship committee of the National Western Stock Show in Denver. She also serves on the Program Committee of the Women’s Foundation of Colorado in Denver and the Northern Colorado Community Foundation Board.

Dillon Robertson
Winston-Salem, NC

Dillon is a Consulting Associate with The Hayes Group, specializing in Six Sigma and Lean.  He is a certified Master Black Belt – Lean.  Most recently, Dillon provided consulting, training, and material development for Black Belt candidates as part of Tyco Electronics’ global Six Sigma Performance Excellence organization.  He conducted training and acted as a coach/mentor for Black Belts on effective use of tools to achieve business goals and cost savings.

Earlier in his career at Tyco Electronics and AMP, Inc., he managed the functions of Quality Systems, Business Excellence, Value-Adding Management (Lean), and Training and Development.  The roles involved extensive assignments in Europe and Asia as well as in the U.S.  He led teams and trained others to create process improvement and cost savings using problem-solving, process engineering, and quality tools.  In the three years with the Six Sigma - Lean effort, the company achieved one billion dollars in combined cost savings and free cash generation.

Dillon’s experience includes work in manufacturing, engineering, business processes, product development, organizational development, strategic planning, human resources, and more.  He has experience with governmental and non-profit organizations as well as with manufacturing and non-manufacturing business processes.

His principal talents are training and implementation of process and systems improvement, management counseling on how to implement organization­al and individual change, group facilitation (process consultation), training design and project management

He has a bachelor’s degree from the University of North Carolina at Chapel Hill and a master’s degree from Appalachian State University.  He served as a US Army Officer.

Armida Sanchez
Sen
ior Consultant, El Paso, TX

Armida is a Senior Consultant with The Hayes Group International. She has more than 17 years of experience as an executive in the Human Resources field in both Mexico and the US , including 13 years in leadership roles for two large US corporations. She has worked in a wide variety of industries, with emphasis in twin plants, better known as the “Maquiladora” Industry in the border between Mexico and USA .

Prior to joining Hayes, Armida was HR Manager and Country Champion for Eaton Corporation, a Fortune 500 diversified industrial manufacturer. During her career within Eaton she was certified as Excellence Examiner based on the business Baldrige Performance Criteria for internal examinations among other plants in USA , Mexico , PR, and DR. She also worked for TSX (Texscan) Corporation, a high-tech manufacturer of telecommunications as HR Manager. She has been highly successful in leading organizations to significant long term improvements and recognized for implementing best practices.

Armida’s major strength is her global understanding of both Mexico and US cultures. Her specialty areas include Strategic Management, Organizational Change Management, Compensation, Selection and Assessment, Performance Management and Ethics. She is fluent in Spanish and English.

She is a professional facilitator and trainer on topics including Leadership Development, Interpersonal Relationships, Safety, HR Excellence, Team Development and Communication. She served as a Counselor for the AMAC (Juarez Maquiladora Association) and has been involved as member of different local organizations.

Armida graduated from Chihuahua University with a B.A. degree in Industrial Relations with a specialty in Human Resources.

Wes Schotten SPHR
Senior Consultant
El Paso, TX

Before joining The Hayes Group as Senior Consultant in 2003, Wes spent twenty-six years in manufacturing management. He worked in a wide variety of industries, and began his career with the world-famous Tony Lama Company, manufacturing western boots and flat goods. During his eleven years there, he held a series of progressively more responsible positions including head of corporate HR, head of corporate quality, and plant manager. He spent the next eight years working for TSX (Texscan) Corporation, a high-tech manufacturer of telecommunications equipment as corporate director of HR. During his time there, TSX Corporation was recognized by The Wall Street Journal as the fastest growing stock in America in 1994 and by Forbes as one if its "Top 100 Small Corporations in America" based on earnings. He left TSX after it merged with ANTEC in 1997 and spent the last seven year at Elcom, Inc., a major division of Yazaki, Inc. Starting as division head of HR for this OEM automotive parts manufacture, he was later promoted to plant manager of Elcom's automotive wire and tubing extension plant and finally, he was promoted to Division Assistant VP and GM. During his career, he received formal training in Japanese management methods in Japan and has worked extensively in Japan and Mexico. He participated at the senior management level in several successful business turnarounds, including lean enterprise transformation.

Wes spent the first six years of his career as a U.S. Air Force officer and pilot, and completed sixty-three air combat missions in Vietnam in the C123K aircraft.

He received his BA from the Ohio State University and his Master of Public Administration from Texas Christian University with a specialty in city management. He is certified by the Society for Human Resources Management (SHRM) as an SPHR (Senior Professional Human Resources).

Jon Scott-Maxwell
Senior Consultant - Bangkok and London

Jon, as a Senior Consultant, works with Hayes clients on their growth and development strategies, especially in Asia Pacific. He works both for North American and European clients striving to enter or grow their businesses in Asia Pacific, as well as Asia Pacific companies on their strategic growth at home and abroad.

Jon has had over 30 years experience managing international industrial businesses, most recently as the Chief Executive of Delta plc. He transformed the group from selling mostly into stagnant or declining European markets to half of the sales being made to growing Asia Pacific markets with above average returns.

Before Delta plc in 1997, Jon spent 24 years in the automotive components business, most recently as Managing Director of GKN Automotive Driveline Division. GKN achieved global market leadership being particularly successful in developing business with all the Japanese vehicle manufacturers and developing a global presence including manufacturing operations throughout Asia Pacific. Jon has lived and worked outside of the UK in Japan and Germany and now lives in either London or Thailand when not traveling on business.

Jon has a Bsc in Engineering Science from Durham University, a Diploma in Management Studies (DMS) from Slough College and attended an International Senior Management Program (ISMP) at Harvard Business School.

Scott Whitaker
Gaines
ville, FL

Scott is a consulting partner for The Hayes Group International, Inc. His responsibilities are in the areas of organizational assessment, team development, training, executive coaching, and conflict resolution.

Scott brings a wealth and rich diversity of professional career experience and training to the Hayes Group clients. In addition to having taught mathematics, served as an Adjunct Professor of business law at Santa Fe Community College , and coached baseball at all levels, including the University of Florida , he was the founder of a successful law firm and an associate pastor within the United Methodist Church in Gainesville , FL. He has provided oversight and operational guidance to numerous businesses and charitable organizations and served as Executive Director with operational, re-alignment of mission, and re-organizational responsibilities for a large medical practice, The Ocala Heart Institute.

Scott has worked with and served on the National Board of The Fellowship of Christian Athletes, as Distinguished Governor of The Florida District of Kiwanis (16,000 members strong at the time), as well as serving on a number of international service committees of Kiwanis International, and the Duke Divinity School where he has also chaired its Board of Visitors.

Scott holds an M.A. degree in Mathematics, with a minor in Secondary Education, from the University of South Florida, holds a Doctor of Jurisprudence degree from the University Of Florida College Of Law, and has received continuing training and development in mediation and negotiation principles and techniques at Harvard Law School, and engaged in the development of concepts of principle-centered leadership with nationally recognized not-for-profit organizations.

The Hayes Group International, Inc.
4400 Silas Creek Parkway, Suite 301
Winston-Salem, NC 27104-3823
P: (336) 765-6764
F: (336) 765-7781

 

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