A key characteristic of successful organizations is the value they place on their most important assets. . .their people. Where employees are considered the most valuable resource, productivity and morale are high. Investing in the development of people can bring impressive payoffs. Consider Hayes your human resource investment advisor.

Developing Skills- Hayes' training and development services help clients increase the value of their people by increasing skills and competencies. These include enhanced skills in the following:

• supervision management
• leadership
• communication
• motivation
• personal development
• team development
• meeting management
• stress management
• performance management
• customer service

Several steps are required to develop these skills and competencies: designing the program content, choosing appropriate training methods, producing training materials, testing the program, training trainers and evaluating the results. Hayes helps clients perform any and all of these stops.

The Customization Process- We begin developing a customized training program by conducting on-site research to gather relevant information. Then the design is chosen, appropriate topics selected, and training units written. Realistic videotaped action examples may also be produced.

The Training Process- Our training process is highly interactive, challenging participants to apply new learning to their real-world situations. The training methods may involve one-on-one sessions with coaching, simulated role-play and videotaping, or group sessions using team development approaches. The results are immediate application of new skills and new behaviors back on the job.

Hayes provides skilled trainers from our professional staff. If, however, the client wishes to use their own training staff to conduct the program, we provide training certification to ensure quality delivery, both competence and confidence. We provide tools for clients to evaluate results, or we perform the entire task and report the results to you.

Our training programs are as varied as the clients' needs. Our core training programs, available as Limited Enrollment Workshops, may also be customized to meet your group's specific needs.

Some of these core training programs include:

• The Belief System™ (click link for more information on The Belief System book)
  • "A Team Approach to Increased Motivation and Improved Performance"

  
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• The Leadership Edge
• Team Skills
  • "Creating a High Performing Organization"
• Becoming An Exceptional Leader
• Becoming A More Effective Trainer
• Bottom-Line Writing
• Commitment to Excellence Through Team Building
• Coaching For Peak Performance
• Effective Interviewing Techniques
• Excellence In Customer Service
• Getting Results Through People (Basic Supervisory Skills)
• Keys to Motivation & Improved Performance
• Effective Meetings Workshop
• Making Effective Presentations Workshop
  • This workshop uses Video-Taped Skill Development to reinforce learning principles.
• Managing Change
• Managing Time & Delegating Effectively
• Negotiating Skills (Introduction & Advanced)
• Performance Management Process
• Persuasion & Influencing Skills
• Problem Solving & Decision Making
• Planning & Team Development